Passengers Complain About Loud Card Playing in Business Class, 12306 Responds: No Rule Prohibits Card Playing
Recently, a passenger on G202 high-speed train's business class encountered several passengers who, after upgrading, gathered to play cards and make loud noises, severely disrupting the travel environment. The passenger stated that they purchased business class for a quiet and comfortable journey but unexpectedly found it turned into a "public living room," with the problem remaining unresolved despite multiple complaints, resulting in a terrible travel experience.
In response to this matter, 12306 customer service stated that the railway department currently has no explicit regulations prohibiting card playing in high-speed train business class, but such behavior is not recommended as it can easily disturb other passengers.
Customer service also stated that if passengers are affected and report it to staff, the train attendants are obligated to step forward and remind and dissuade them; if the other party refuses to cooperate and the situation is serious, it can be handed over to the railway police for further handling as a disturbance of public order.
According to the netizen's description, those passengers not only played cards and made noise for a long time, but also ate in the carriage and repeatedly shouted. Even some staff members helped adjust the seat direction to facilitate their card playing, which the complaining passenger found unacceptable.
The train conductor replied on the scene that non-gambling card playing was not prohibited, an explanation that many netizens also found difficult to accept.
After the incident was exposed, it quickly sparked heated discussion among netizens. Many people believe that the business class fare is higher, and its core value lies in a quiet and private travel environment. Gathering to play cards clearly violates this original intention.
Although there is no explicit provision prohibiting card playing, public places should abide by basic etiquette, and not affecting others is the bottom line.
Many passengers also suggested that the railway department should improve the carriage behavior norms, clearly define the civilized travel requirements for the business class area, and strengthen on-site management.