Baoshida Responds to Reports of Reversed Lenses Causing Child's Myopia to Increase by 900 Degrees: No Instance of Reversed Installation
This morning, Baoshida Eyewear released an investigation statement regarding media reports of a mother collapsing after her child's myopia increased by 900 degrees due to reversed lenses. Baoshida stated that a special investigation team was established, and through comprehensive data verification, process tracing, physical inspection, external supervision, and professional analysis, the investigation concluded that the glasses did not leave the factory with the lenses reversed.
The current appearance of the glasses provided by the customer is abnormal and does not represent the original, qualified product state when delivered by the company.
Baoshida pointed out that with the lenses reversed as currently presented by the customer, the glasses' appearance is clearly abnormal, with the lenses not fitting snugly against the frame edges, resulting in visible gaps, and the lenses exhibiting an abnormal optical appearance of being "thicker on the nasal side and thinner on the temporal side."
In this state, testing shows a significant change in the optical center distance of the glasses, from a normal 61mm to 75mm, a difference of 14mm from the customer's actual pupillary distance. Objectively, the glasses cannot be worn normally.
The company clearly states that this abnormal appearance is not the original, qualified product state when delivered.
Baoshida stated that a comprehensive review of the national after-sales system, store records, and customer service records shows that since picking up the glasses on July 12, 2024, the customer did not report any issues regarding discomfort, vision abnormalities, appearance, or parameter abnormalities through any channel during the 1 year and 8 months of wear, nor were there any after-sales inquiries or complaints.
The claims circulating online that "the child felt dizzy after wearing them, and the store required forced adaptation" and that "the reversed lenses were passively discovered after 1 year and 8 months at another brand's eyewear store, and they said 'you did it right, reversed it'" are untrue.
Baoshida stated that based on concern for the child and the high importance placed on the incident, the fitting store has proposed the following solutions:
1. Refund the cost of the glasses;
2. Free professional vision check: Provide a comprehensive, professional free vision check for the child;
3. Upgrade the glasses: After multiple unsuccessful communications with the customer, the store is willing to gift the customer a pair of glasses worth 1000 yuan for free;
4. Reward and gratitude: To express gratitude to the customer for providing the opportunity for self-inspection and self-correction, the company is willing to provide a corresponding thank-you bonus.