Pando Lai Sues Blogger "Jing Meng Ren" and Further Responds to Claims Regarding "249 Yuan Luxury Towels"
On May 2nd, Pando Lai issued another statement regarding claims made by TikTok blogger "Jing Meng Ren." The statement asserts that the blogger has continuously published inaccurate short videos about Pando Lai on the TikTok platform, negatively impacting the company's reputation. Investigations revealed serious inaccuracies or misleading information in the videos regarding pricing comparisons, supply chain practices, salary claims, and product display.
I. The blogger compared the lowest-priced items with the highest-priced items sold by Pando Lai without fully disclosing differences in style, material, specifications, batch, packaging, etc., and then made disparaging accusations of "high markup" and "taking advantage of customers." All products sold by Pando Lai are legally purchased from suppliers, and the marked prices comply with relevant laws and regulations.
II. Based on unverified speculation, the blogger maliciously characterized Pando Lai's normal supply chain cooperation as "giving large discounts to secondary suppliers," "transferring the risk of overstocking," and "using clever sales tactics." Pando Lai's procurement, pricing, and sales practices are legal and compliant and can be supervised and verified by law.
III. The blogger used the personal salary statement of an employee in a peripheral position to refute the company's publicly released overall average salary data, concluding that the salary information was "false advertising." Pando Lai's publicly released average employee salary data is true and valid and can be audited and verified. Comparing individual samples to the overall average is a basic statistical error.
IV. Starting from the display of certain products in individual stores, the blogger made ideological accusations of "kowtowing to foreign brands" and "marginalizing domestic brands." Pando Lai's store displays are based on cooperation agreements with brands, as well as comprehensive factors such as area allocation rules and category configuration rules. The company has a large number of self-operated products that have long served consumers as domestic brands, and these accusations are seriously inaccurate.
Furthermore, the account continued to publish inaccurate and disparaging videos despite multiple proactive communications from company representatives. It also used the company's legal rights protection efforts as a topic to attract views for a new video, making publicly aggressive evaluations of the professional competence and integrity of relevant management personnel, which exceeds the boundaries of reasonable consumer evaluation and public supervision. This is a harmful act to society and public trust!
Pando Lai's legal department has legally collected and fixed evidence regarding the above incidents and has formally filed a lawsuit in the People's Court. The case has entered the judicial process. We always welcome reasonable evaluations based on facts from consumers and rational supervision from public opinion, but we firmly oppose illegal acts of fabricating facts, distorting facts, and damaging the commercial reputation of others. During the judicial process, the company will no longer respond further to the specific details of individual cases, and the final effective judgment of the court will prevail!
Previously, Pando Lai publicized the pricing and gross profit margin of the towels:
Earlier reports:
Blogger Claims Pando Lai's 249 Yuan Towels Have Excessive Profits; Pando Lai: Will Publicize Pricing and Gross Profit Margin, Initiate Legal Action, and Hold Accountable
The incident originated from a series of store visit videos recently released by blogger "Jing Meng Ren." After visiting five Pando Lai stores in Xuchang, the blogger pointed out that the store had both affordable bottled water and laundry detergent, as well as high-priced towels priced at 249 yuan.
The blogger believes that this pricing disparity is inconsistent with Pando Lai's reputation for "affordable prices for the people" and questioned whether it has a "pricing filter" that could mislead consumers.
In addition, the blogger disclosed in the video that they had a 52-minute conversation with a person "described as the brand management director." The blogger expressed disappointment with the person's professionalism and questioned Pando Lai's product selection and supplier strategies, claiming it was one of the reasons why the company has difficulty expanding.
Publicizing Gross Profit Margin and Initiating Legal Action: On April 29th, Pando Lai officially responded to multiple questions raised by blogger Jing Meng Ren regarding its 249 yuan towels and business management.
In response to the above questions, Pando Lai stated in its explanation released today that the company's branded products follow standard pricing and explicitly prohibit excessive profits.
To enhance transparency, Pando Lai announced that it will gradually publicize the pricing and gross profit margins of related products. The statement mentioned that with the improvement of the system, it plans to implement a function that allows users to "scan the QR code to view the gross profit margin" in the future.
On the evening of May 1st, the blogger stated that Pando Lai had received a lawyer's letter from Pando Lai and released a statement expressing willingness to accept interviews in various forms from the media to restore the truth.